Privacy Policy

1. Introduction

Black Elegant Transportation respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, request a quote, submit a form, call, text, email, or book luxury transportation services with us.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect information you voluntarily provide when requesting a quote, booking transportation, contacting us, or using our website forms.

• Name
• Phone number
• Email address
• Pickup and drop-off locations
• Trip date and time
• Passenger count
• Vehicle preference
• Event type or transportation service requested
• Special instructions related to your ride
• Payment-related information when applicable

3. Automatically Collected Information

When you visit our website, certain information may be collected automatically through website analytics, cookies, tracking pixels, or similar technologies.

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on pages
• Referral source
• General location data

4. How We Use Your Information

We use collected information to provide, improve, and manage our transportation services.

• Respond to quote requests
• Confirm reservations
• Coordinate pickup and drop-off details
• Communicate by phone, text, or email
• Send booking confirmations and service updates
• Process payments when applicable
• Improve our website and customer experience
• Market our services, promotions, and offers
• Maintain business records
• Comply with legal, safety, and insurance requirements

5. Text Messages and Calls

By submitting your phone number through our website, quote form, text message, or booking request, you authorize Black Elegant Transportation to contact you by phone call or text message regarding your inquiry, quote, reservation, service updates, payment reminders, or promotional offers.

Message and data rates may apply. You may opt out of promotional text messages by replying STOP. Transactional messages related to active reservations may still be sent when necessary to provide transportation service.

6. Email Communications

We may use your email address to send quote responses, booking confirmations, receipts, updates, service information, and marketing communications. You may unsubscribe from promotional emails at any time if an unsubscribe option is provided.

7. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, advertising tools, or similar technologies to understand website traffic, improve performance, measure marketing campaigns, and provide a better user experience.

You may disable cookies through your browser settings, but some website features may not function properly.

8. Third-Party Services

We may use trusted third-party tools and service providers to operate our website, manage quote forms, process payments, track analytics, support marketing, manage customer communication, or deliver transportation services.

These providers may include website platforms, CRM systems, payment processors, email or SMS platforms, analytics tools, advertising platforms, and booking-related software.

9. Sharing of Information

We do not sell your personal information. We may share necessary information only when required to provide services, process payments, comply with legal obligations, protect our business, or coordinate your transportation.

• With chauffeurs or dispatch personnel for trip coordination
• With payment processors for billing
• With software vendors that help us operate our business
• When required by law, regulation, court order, or legal process
• To protect the rights, safety, or property of Black Elegant Transportation, customers, drivers, or the public

10. Data Security

We take reasonable steps to protect customer information against unauthorized access, misuse, loss, alteration, or disclosure. However, no website, internet transmission, or electronic storage system can be guaranteed to be 100% secure.

11. Data Retention

We may retain customer information for as long as necessary to provide services, manage reservations, comply with legal obligations, resolve disputes, maintain business records, and improve operations.

12. Children’s Privacy

Our website and services are not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

13. Your Privacy Choices

You may contact us to request that we update, correct, or delete certain personal information, subject to legal, safety, accounting, or business record obligations.

You may also opt out of promotional communications by following the instructions in the message or contacting us directly.

14. External Links

Our website may contain links to third-party websites, directories, review platforms, social media pages, payment platforms, or booking tools. We are not responsible for the privacy practices or content of those third-party websites.

15. Transportation and Safety Information

For transportation service, we may collect details necessary to safely complete your reservation, including pickup locations, drop-off locations, passenger count, luggage details, accessibility needs, event timing, and special ride instructions.

16. Updates to This Privacy Policy

Black Elegant Transportation may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted means you accept the updated policy.

17. Contact Information

If you have questions about this Privacy Policy or how your information is handled, contact us:

• Business Name: Black Elegant Transportation
• Address: 2132 Citygate Lane, Naperville, IL 60563
• Phone: (636) 306-3058
• Email: [email protected]
• Website: www.blackeleganttransportation.com